Terms and Conditions
Last updated: January 2025
Overview
These Terms and Conditions govern the use of Encore by Welltek's websites, applications, and services for buying and selling consigned office furniture and equipment. By using our services, you agree to these terms.
Terms for Consignors (Sellers)
1. Pricing and Payment
Pricing follows Encore by Welltek's policies at marketplace.reseat.com
Three seller plans with different profit-share levels are available
Consignors set prices; items unsold after 6 months may be removed
Payment occurs within 15-30 days after buyer delivery and approval
Encore by Welltek reserves the right to decline listing items
2. Selling Policy
Encore by Welltek requires exclusive selling rights to all items being stored by Encore by Welltek. Items stored are considered under contract. If consigned items sell elsewhere, Encore by Welltek receives 50% commission plus storage fees. All consignors must be approved before posting items.
3. Item Description
Consignors must provide accurate details including brand, name, dimensions, and photographs.
4. Condition Requirements
Minor repairs may be required
Upholstered items need light or deep cleaning before listing
Cleaning/refinishing services available at consignor's expense
Encore by Welltek not responsible for damage from service providers
5. Inspection and Removal
Consignors make items available for buyer viewings
Consignors responsible for disconnecting power
Buyers arrange pickup or delivery (buyer pays shipping)
Listings include "date available" and "date to be removed"
6. Damages and Defects
Consignors must disclose all visible and invisible damages with supportive pictures required. Encore by Welltek SHALL NOT BE RESPONSIBLE FOR ANY UNDISCLOSED HIDDEN DAMAGES. If a buyer refuses due to inaccurate condition description, the consignor pays return shipping.
7. Representations and Warranty
Consignors warrant that all provided information is true, accurate, and complete.
8. Listing Rights
Encore by Welltek may display listings on other websites and social media. Encore by Welltek may use, distribute, modify, and publicly display listing content.
9. Termination
After the initial 60 days, either party may terminate with written notice. The contract auto-renews monthly if not terminated.
Terms for Buyers
1. Payment
Accepts cash (in-store), major credit cards, and checks
50% deposit required; balance due at delivery
Orders under $10,000 require full prepayment
Declined charges remain buyer's responsibility within 10 business days
2. Transportation
Buyer responsible for delivery costs
Encore by Welltek not responsible for transit damage
Buyer must inspect upon delivery and note discrepancies immediately
Risk transfers to buyer upon lifting items from Encore by Welltek premises
3. Delivery and Installation
Included services cover cleaning, debris removal, and documentation. Buyer is responsible for electrician services and associated labor.
4. Returns
There is a 3-day window from pickup/delivery to report misrepresentation. Items must be in original condition for refunds. After the three-day return period, ALL SALES ARE FINAL. Prices are non-refundable after this period.
5. Miscellaneous Terms
Items sold without warranties
Encore by Welltek does not guarantee that listings are fully accurate
Items cannot be duplicated if unavailable
Encore by Welltek not responsible for listing accuracy provided by consignors
Terms for All Parties
1. Taxes
Encore by Welltek is not responsible for sales, use, or personal property taxes beyond their own income taxes.
2. Indemnification
Users agree to indemnify Encore by Welltek for all liability, including legal fees, arising from service use or purchases.
3. Intellectual Property
All Encore by Welltek names, trademarks, logos, and website content are exclusive Encore by Welltek property and protected by copyright.
4. Security
No internet transmission is completely secure; Encore by Welltek cannot guarantee information security.
5. Errors and Delays
Encore by Welltek is not responsible for communication errors or technical delays.
6. Warranty Disclaimer
Services are provided "AS IS" and "AS AVAILABLE" without warranties. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR ACCESS TO AND USE OF THE SERVICES IS AT YOUR SOLE RISK.
7. Limitation of Liability
Maximum aggregate liability is capped at $50. Encore by Welltek is not liable for indirect, consequential, or punitive damages.
8. Jurisdiction
Disputes are governed by California law and adjudicated in California Superior Court.
9. Site Modification
Encore by Welltek may modify terms at any time. Changes are effective 24 hours after posting.
10. Severability
Invalid terms are severed without affecting remaining terms.
11. No Waiver
Encore by Welltek's failure to enforce terms doesn't constitute waiver of future breaches.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Encore by Welltek
Email: inquiry@reseat.com